Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns and exchanges are subject to a 10% restocking fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@rideaurollers.com. Please note that returns will need to be sent to the following address:

Rideau Rollers Skate Corp
787 Somerset W
Ottawa, ON
K1R 6R3

If your return is accepted, you will need to pay for the return shipping. We recommend using tracked shipping to ensure delivery.

You can always contact us for any return question at sales@rideaurollers.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on helmets or mouth guards once they leave the store. 

Refunds
Once we've received your product we will ensure it is in re-saleable condition. Returns (less the 10% restocking fee) will appear on your card in 1-2 weeks.